BMI F&B Solution: Tips & Gratuities

Tips and gratuities are an important aspect of the foodservice industry. Yet many FEC restaurants and bars have been slow to optimize either, to their own detriment.

So why are both so important?

Firstly, gratuities (the mandatory service charge added as a percentage of the bill’s total) account for a significant portion of FEC food and beverage income. Those amounts are typically divided up and given to employees at the end of each shift or pay period.

Tips (the voluntary amount left for waitstaff in addition to a bill’s total) are a major employment perk for the typically younger staff who work throughout the FEC industry.

Secondly, all dining establishments are required by law to record and report all gratuity and tip amounts. Not doing so can result in fines and legal repercussions.

As countries like the US face a devastating shortage of workers throughout the food and beverage industry, FECs need the added incentive of tip and gratuity earnings. And because they’re obligated to keep track of both amounts, staff and customers need an easy, hassle-free way of applying those values to bills.

BMI’s “Gratuities” was designed specifically for this purpose. As part of our larger F&B solutions module, this feature makes adding gratuity and tip amounts simple and straightforward for FEC staff and customers. It can easily be adapted to each region’s legal specifications and only requires a simple configuration within your existing tech infrastructure.

NOTE: Tips are also referred to as ‘gratuities’ in many areas throughout the world. In some cases, these are standard percentages which are automatically added to the total bill, and then applied to the server’s earnings. We’ve included several examples of what various recording practices look like with this feature.

1 – Tip Suggestions (Typical US)

Make it easy for your customers to give a fair tip by adding pre-defined tip/gratuities suggestions (15%, 20%, 25% as a typical American practice). This can also be done to split bills, with the same percentages applied to each diner’s total after the bill has been divided.

Example here below:

Receipt with gratuities suggested at the bottom. Here, “suggested gratuities” mean tips.

2 – Gratuity added to the bill

In cases where paying gratuity is mandatory, (whether as a service charge on large tables or as a regulated component to waitstaff pay) FEC employees can add gratuities directly to the bill and print the pre-sales ticket. This figure can be adjusted to whichever situation and respective percentage amount is legally required.

This type of receipt shows guests the total including the mandatory gratuities (service fees) as well as a fillable field for the optional gratuities (tips) on the bill. Don’t worry if the client refuses to pay the gratuity (tip) at the end or if they wish to pay another amount: Staff can keep the bill open and adjust it when the guest pays, then the final sales receipt will be printed.

Receipt with gratuities added to the bill

3 – Combined solution

You can also make use of combined solutions which allow you to pre-print the gratuity amount (service fee) on the sales ticket and then print a final sales receipt with the gratuity suggestions (tips) on it.

For example, when a venue requires a service fee on tables over certain size, guests can first see a pre-printed ticket listing the total which includes that added amount. They then receive a final ticket featuring the total amount including the gratuity (service fee), and a fillable field for a tip, as well as tip suggestions listed at the bottom.

Extra transaction tickets

You can also print extra tickets for gratuity where guests can sign and agree to the Gratuity Policy applied. You can print two copies, one for your guests and one for your records.

All gratuity and tip amounts are recorded, sorted, and stored automatically. Staff can easily create and save monthly reports, allowing easy reference for bookkeeping and payment records.

Ready to attract dedicated staff and ditch outdated recording systems?

See how simple it is to offer your staff and customers an easy way to obtain and record optimal tip and gratuity amounts. Check out our F&B Gratuities tutorial here and learn how to make it work for you venue!

SMS-Timing and BMI Leisure are brands of B&MI NV. We offer an all-in-one reliable software suite, covering all aspects of your karting & entertainment business, including strategic advising, and marketing. We help you deliver fun, relaxing, and entertaining experiences to your visitors that will keep them coming back for more!

Our system includes a comprehensive POS system, CRM management, online booking & website shop for family entertainment centers all over the globe.

More information?

Check out our website: BMI Leisure and SMS-Timing

Need more help with this feature? Click here:  24/7 Support service

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