Where to change automail template

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If you are familiar with HTML markup language and you would like to know how to change a template of an automatic email, you can follow the following instruction.


  1. Open the ‘Menu’ in the top right corner of the FAST Booking or FAST Configurator application
  2. Go to ‘Post Office’
  3. Go to ‘Setup’, the Setup page will open
  4. Select the setup you want to change and double click on it
  5. The ‘Templates’ page for that setup will open. We normally have different templates for each language for each setup.
  6. Double click the ‘Template’ that you want to change. You will see the AutomailTemplateController where you have on your left the ‘Template Parameter’, in the center the HTML body of the template, and at the right, you have the preview of the template.
  7. You can make changes on the HTML files or replace the entire HTML file, remove or add a parameter, change the image by changing the link. If you want to upload a new image you can follow the related tutorial.
  8. Click ‘Save’
  9. To make sure your changes have been saved uncheck and check again the buttons ‘Sending active’ and ‘Queuing active’ then click ‘Apply’
  10. Click ‘Ok’ on the next windows.

Please note to be careful, when Configuration Setup is ‘System’ it means that it will ignore the unsubscribers and the email will be sent anyway. This setup is used for booking or reservation confirmation email. This setup configuration is strongly not recommended for marketing and commercial emails.

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